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How to Put a Recording on Your Phone System

Updated October 2026

Every phone system is a little different. These general steps apply to most of them.

Step 1: Find the audio settings

Look in your phone or voicemail settings or admin page for greetings, announcements, hold music or audio.

Step 2: Check which file it accepts

Some systems take MP3, others ask for WAV. The manual or settings page usually says. HoldBytes gives you both.

Step 3: Upload the file

Choose the option to upload or replace, select your file, and save.

Step 4: If it only records by phone

Some systems only let you record by phone. In that case, play the file out loud near the phone while you record.

Step 5: Call and listen

Call your own number and listen to it as a customer would.

Step 6: Ask the provider if stuck

If you cannot find the setting, your phone provider's support can show you where it is.

This guide is general information. Phone systems differ, so check your own system's instructions.